Support
Contact us
Email hello@bookiesk.com. We reply by email, usually within two working days. In the app you can also reach us from Settings › Contact support.
To report a pick, post, comment or profile, use the "•••" menu on it in the app. Reports are private.
Signing in
Do I need a password?
No. You sign in with your email and a 6-digit code we send you. There's no password to remember or reset.
My code hasn't arrived
It can take a minute. Check your junk or spam folder. You can ask for a new code once a minute; if you ask sooner, the app tells you how long to wait. Codes expire, so always use the newest one.
Will I have to enter a code every time?
No. You stay signed in on your phone until you sign out, delete the app or move to a new phone.
I've lost access to my email
Email us from the address you'd like to use and tell us your @handle. We'll check it's your account before changing anything.
Picks and your record
Can I edit a pick after I publish it?
No. Picks lock when you publish them, so every record is honest. You can add a visible correction, or retract a pick while it is still pending. A retracted pick stays in your record, marked as retracted.
How are picks settled?
Supported picks settle automatically from match data. Picks you settle yourself, such as bet builders, are always labelled as self-settled.
A pick was settled wrongly
Email us with a link to the pick. If the match data was wrong, we'll correct the settlement.
Can other people see my stake?
No, not unless you choose to show it. Bet slip screenshots are only ever seen by you and our moderators.
Does BookiesK take bets?
No. BookiesK doesn't take bets, hold money, pay out winnings or link to bookmakers. You record picks you've made elsewhere.
Your account
How do I change my name or bio?
Settings › Name and bio.
How do I turn notifications on or off?
Settings › Notifications. You can choose new picks, settled picks and replies separately.
How do I block someone?
Use the "•••" menu on their profile, pick or comment. You can see and undo blocks in Settings › Blocked accounts.
How do I delete my account?
Settings › Delete account. Your profile, follows, stakes and slips are deleted. Picks and comments stay in other people's history with your name removed, so records stay accurate.
Safer gambling
In Settings › Safer gambling you can take a break for 24 hours, 7 days or 30 days, self-exclude for 6 months, 1 year or 5 years, or hide all betting content. Breaks and self-exclusions can't be ended early.
If gambling is causing you or someone you know harm, call the National Gambling Helpline free on 0808 8020 133, any time, or visit GamCare. You can also block gambling sites and apps with GAMSTOP.
Who runs BookiesK
Josh Tandi, a sole trader trading as BookiesK. 124 City Road, London, EC1V 2NX. hello@bookiesk.com